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    • Terms

    Company

    Lighting Supply Outlet is a Lites and Lamps, Inc. company designed by knowledgeable lighting professionals who are completely dedicated to your total satisfaction. If you have any suggestions or comments please CONTACT US. 
     
    Making A Purchase  
     
    Making a purchase could not be easier. Just browse our Catalog, and click on any item that you wish to purchase and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.  A confirmation of your order will be sent to you via email or fax. 
     
    To contact us...
     
    Please use the CONTACT US section to reach us. 

    Phone: 888-636-5551 between the hours of 8 AM - 5 PM EST(Monday through Friday) 

    Shipping And Handling   

    Most orders will ship within 48 hours.  Shipping charges will be automatically calculated and applied to your order during your checkout process. Shipping calculations are for the US Contiguous States only. Orders outside of this area should call for special pricing. Shipping on orders over $3,500.00 is free* (Emergency and Exit Lighting fixtures ONLY), Fluorescent Fixture orders over $3,500.00 will be shipped free (Fluorescent fixtures must total $3,000.00).  We will make special arrangements for orders outside of the United States, please call for details.

    Due to high shipping costs we will only ship in the contiguous U.S.  For shipments to Hawaii and Alaska or outside of the U.S. you must use your own shipping method which you are soley resposnsible for arranging and paying.  You may use your UPS account number for any shipment, please contact us prior to ordering so that we can make the nescessary arrangements.

    Sales Tax  

    Lites and Lamps is a Maryland based company, 6% sales tax will be applied to all orders shipped within Maryland.  All orders outside Maryland will be shipped with no sales tax added. 

    Credit Card Security  

    We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted and are processed through PayPal. They are only decrypted after they reach our server. They are not held in clear text on any web site.  

    Guarantee  
     
    All of our products carry standard manufacturers warranties. Please call for details on specific products.  
     
    Privacy Policy 

    Lites and Lamps will not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.  Data collected by this site is used to take and fulfill customer orders; administer and enhance the site and services; only disclose information to third-parties for goods delivery purposes. 

    Returns Policy  
     
    You may return standard products for credit (less shipping charges, restocking charge may apply) within 15 days after receipt. The item(s) must be IN NEW CONDITION, UNINSTALLED AND IN ORIGINAL PACKAGING.  Custom made products are non-returnable.  To return your items YOU MUST CALL 888-636-5551 between the hours of 8 AM - 5 PM EST (Monday through Friday) for return authorization.
     
    Remittance Terms 
    V.E. Lighting accepts Credit Cards.   

    We reserve the right to refuse any order for any reason.